We're excited to welcome you back

Reopening 17th August

We're Reopening Soon

We’re truly excited to confirm that we will be reopening from 17th August and look forward to giving you a big warm welcome back to Genting Hotel. Our guests’ happiness and safety has always been at the heart of what we do and now it is more important than ever.

Our teams have been planning throughout lockdown to ensure that when we reopen you can feel safe and confident to return and enjoy the Genting Hotel experience. It is our Genting guarantee to you that our safety and cleanliness procedures are carried out to the highest standard so that you can enjoy the same relaxing visit you remember with added peace of mind.

Click here to see the range of measure we’ve added to keep you safe. These include round the clock cleaning in public areas, plenty of hand sanitiser, signage to help with social distancing and an 11 point deep clean routine for all hotel rooms, after which rooms are signed off and sealed so that no else enters until you do. For your peace of mind we are also using the latest technologies and the best cleaning products.

Santai Spa and Leisure Club (including the gym area) remains closed for the moment but we’ll update you as soon as this changes. We’re delighted that the Government has confirmed that gyms and swimming pools are able to open from 25th July. We can’t wait to re-open, but the safety and wellbeing of our members and our team is the most important thing to us, and before we confirm a date and details for our re-opening, we need to make sure that all our new policies and procedures are perfectly in place. Our team has been working hard over the lockdown period to identify and implement the changes we need to make, so please bear with us as we finalise the last few details. We will be in touch very soon with an announcement – there won’t be long to wait.

We can’t wait to give you a big warm welcome back to Genting Hotel. As a little gift, we’re offering 30% off our best available rates for hotel stays in August and September if you book direct through the Genting Hotel website.* And for added peace of mind, we’re doing a flexible cancellation policy for this period too so if anything changes in your circumstances you can cancel up until 2pm on the day before you check in.

We look forward to checking you back in again very soon.

*subject to availability

SLEEP SOUND

Our Genting guarantee

Our teams have been planning throughout lockdown to ensure that when we reopen you can feel safe and confident to return and enjoy the Genting Hotel experience.

It is our Genting guarantee to you that these safety and cleanliness procedures are carried out to the highest standard so that you can enjoy the same relaxing visit you remember with added peace of mind.

Reopening FAQs

​We know you’ll have some questions before you check-in. Some key FAQs are below and our team will be on hand to answer any questions you have during your booking or once you arrive.

Will I be able to access the gym and spa?

Our gym and spa are currently closed due to Government guidelines. We’re delighted that the Government has confirmed that gyms and swimming pools are able to open from 25th July. We can’t wait to re-open, but the safety and wellbeing of our members and our team is the most important thing to us, and before we confirm a date and details for our re-opening, we need to make sure that all our new policies and procedures are perfectly in place

Our team has been working hard over the lockdown period to identify and implement the changes we need to make, so please bear with us as we finalise the last few details. We will be in touch very soon with an announcement – there won’t be long to wait.

If I need to cancel a reservation suddenly, what can I do?

For added peace of mind, we have a flexible cancellation policy for our reopening period (17th August - 31st October) so if anything changes in your circumstances you can cancel up until 2pm on the day before you check in. Simply contact our reservations team and they will be happy to help.

Will breakfast be available?

​We’ll be serving breakfast in our award winning Sky By The Water restaurant. For extra safety and peace of mind we are temporarily changing our breakfast from a buffet to menu and table service. You will find a tick-box menu in a sealed envelope in your room, which you can fill out and bring with you to breakfast, or your server can provide you with a menu when you arrive so that you can order at your table.

What is open at Resorts World?

​Most of the shops are now open and the restaurants and leisure facilities are beginning to reopen over the coming weeks. You will be able to enjoy many awesome shopping, dining and leisure experiences during your stay. For a full list of everything that will be open when you visit see their latest news here.

Will room service be available?

​Yes, there will be room service available. More information will be available in your room once you check-in or a member of our team will be happy to help you.

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