Genting Hotel Information

Parking During Your Stay

Car parking at the NEC campus can sometimes be limited due to events and exhibitions and we advise to pre-book your car parking space in our underground car park. Spaces are charged at £15 per car per overnight stay. Please contact the hotel directly to book your space on 0121 273 1000.

Additional car parking is available in the Resorts World Birmingham multi-storey, or South 2 & East 5 NEC car parks. Please validate your ticket at reception which will reduce the cost to £10 for each overnight stay and then pay at the car park machines provided throughout the resort.

Electric Car Chargers are available on Level B of our multi-storey car park. There is no charge for using these chargers. Users will need to install an app on their phone in order to use them longer than 30 mins (emergency charge). For more information please visit

Genting Hotel Room Information

The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. The rollaway bed is only suitable for children up to 12 years and charged at a supplement of £15 per night. For all children above 12 but under 18 years travelling with parents, we can offer an interconnecting room which is charged at the full rate.

The Genting hotel has a strict non-smoking, non-vaping policy and penalty charges may be applied.

Hotel Guest - Personal Emergency Evacuation Plan (PEEP)

We want to ensure that you are able to leave the building safely in the event of a fire or other emergency.

We understand that many people with disabilities will be able to leave the building unaided; however, some may require assistance.

Therefore, we would like to offer you the opportunity to have a Personal Emergency Evacuation Plan (PEEP) in order to ensure that you can leave the building safely in the event of an emergency.

The plan will explain what options you wish to take in the event of a fire evacuation. The plan will also state who is designated to assist you in your evacuation should you require this. The Front Office Manager, in full consultation with you, will compile your PEEP.

Our team members have been trained and will work with you to find the best solution. Please advise us as soon as possible if you do require a PEEP and we will arrange a meeting with you to discuss it.

You will receive a copy of your PEEP, which will also be given to those people who are part of your evacuation plan. The Fire Coordinator will also receive a copy and will pass it on to the Fire & Rescue Service if necessary. If you do not request a PEEP, we will accept that you are able to make your own way out unaided. We will not expect you to make any extraordinary effort to escape at any other time.

 If you have a temporary condition that may impede your evacuation, such as pregnancy, please inform us if you feel you need assistance. If your disability does not normally affect your day to day life but might be a problem in an evacuation situation (i.e. asthma), please inform us so that we can arrange suitable assistance. 

Hotel Room at Genting Hotel with flowers

Make Your Stay Extra Special

Please do not hesitate to contact us directly should you wish to discuss any special requirements or wish to add extras such as cakes, chocolates, balloons and flowers to your stay. Our team will always endeavour to deliver and accommodate, however please allow as much notice as possible for items that we would need to order, bake or get delivered. Charges are applicable and are available on request.

Using the Spa Facilities During Your Stay

The Santai Spa, also housed within Resorts World Birmingham is open every day from 7AM to 10PM (last admission time is 9PM) and offers guests of the Genting Hotel use of the gym during your stay. As a guest of the Genting Hotel, access to Santai Spa & Leisure Club is subject to available when staying in a Superior Room or Suite, for Signature Rooms access to Santai Spa and Leisure Club is subject to availability between 7am-10am and 6pm-10pm. Access outside of these hours will be available at £15 per person.

Spa access is subject to availability on the day. If you would like to pre-book and guarantee your time of access, this can be done with pre-booked packages and treatments. Without a treatment booking, the time of access cannot be confirmed prior and will be on a first arrival basis. Use of the spa facilities is only available when guests are checked in to the hotel i.e. from 3pm on the day of arrival up until 11am on the day of departure.

Treatments are available Monday - Saturday 10AM to 8PM and on Sunday between 10AM and 6PM. Please contact Santai Spa directly to book your treatments or spa day to guarantee access to the luxurious facilities.

The Santai Spa promotes an environment of relaxation and tranquility. Please respect all spa guests' right to privacy and serenity. In light of this, the spa is a mobile phone, camera and smoke free zone.

The spa is strictly for over 18s only and children are not permitted anywhere in the spa due to health and safety.

We will do our upmost to keep the Spa open during hours as published but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control. We accept no liability for any disruption that may be caused to guests for these reasons. We reserve the right in our absolute discretion to refuse admissions or alter opening hours.