OUR GENTING GUARANTEE
Stringent cleanliness and safety measures to keep your stay safe
Our guests’ happiness and safety have always been at the heart of what we do and now it is more important than ever.
We have many safety measures in place across the hotel and spa. It is our Genting guarantee to you that these safety and cleanliness procedures are carried out to the highest standard so that you can enjoy the same relaxing visit you remember with added peace of mind. Below, we will run through some of the many changes that we have made around the hotel to help both our guests and teams stay safe.
Face coverings are no longer required when you visit us but the Government encourages wearing them in busy indoor environments to keep you and others safe. Please continue to stay safe and respect others during your visit. For the latest official guidance, see here.
When you arrive in your room, you’ll find a sealed envelope with your welcome information and a document that explains our safety and cleanliness commitments in detail. This will be updated as guidelines change, so you can rest assured that you will always have our most up-to-date information.
All public spaces are fitted with contactless hand sanitisers and our surfaces and key touchpoints are regularly disinfected.
Our award-winning team have implemented industry-leading safety and cleanliness procedures. For your peace of mind we are using the latest technologies and the best cleaning products. We have removed some non-essential items from the room for your safety, but all amenities will be available upon request – delivered in a safe way. We have also developed a deep clean routine for our rooms (outlined below).
Everything in our hotel lobby is regularly disinfected, from surfaces to pens, key cards and trolleys, so you can feel safe from the beginning to the end of your stay.
Our goal has always been to provide awesome experiences and that goal remains the same. We hope that this information has reassured you that we’re going above and beyond to keep you safe and secure so that you can simply relax and enjoy your experience and leave any worries to us.
We’re excited to welcome you back very soon.