Book Direct Guarantee

Why Pay More? Book direct and save at Genting Hotel.

There are few guarantees in life, but our Best Rate Guarantee is one of the best! Stay with us at the heart of Resorts World and get the best rate available when you book direct. Here’s how it works:

Our Guarantee

Book your stay directly through our website or by calling us on 0121 273 1000

If within 24 hours of making your reservation, you find a lower rate for the same room type and reservation dates, simply raise a claim with us. If approved, we’ll refund you the difference.

Make a claim

To make a claim, simply email the below information to within 24 hours of making your reservation, and we’ll do the rest!


Email Address

Telephone Number

Details of claim

Terms and Conditions: If you find a qualifying lower price for the same accommodation within 24 hours after making your reservation, and if we verify your claim, we will honour the lower price. A qualifying lower price is a price you find through an alternative booking channel prior to making a reservation or within 24 hours after your booking. Prices will not qualify for the Best Rate Guarantee if they are for a different room type, include different elements, are not on the same dates or for the same number of guests, have different terms, or are for reservations made within 24 hours of arrival date.

To submit a claim please contact our reservations team at