All Terms & Conditions

These terms and conditions apply to all bookings made at Genting Hotel, whether made by phone, email, online, in person, or via a third-party intermediary (e.g. via any third-party booking website or travel agent).

All guests agree to abide by these terms and conditions. References in these Terms to Genting. We, us or the Hotel are references to Genting Solihull Limited a company incorporated with England (Company Number 06601106) whose registered office is located at Genting Club Star City, Watson Road, Birmingham, B7 5SA trading as Genting Hotel and Santai Spa. This is a registered office address.

Please see General Enquiries; for the appropriate address and contact for correspondence relating to Hotel bookings and cancellations.

We process information about you and your guests when we confirm your booking. All processing of personal data takes place in accordance with our privacy policy, available here or copy available on request.

Hotel Terms & Conditions

Genting Hotel terms and conditions, booking terms, cancellations and check-in policies. Please review these terms before your visit.

Spa Terms & Conditions

​Santai Spa booking terms, cancellation policy and terms of use. Please review these terms before your visit.

General Website Terms & Conditions

Links to and from other websites

Throughout this website, you may find links to third-party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

By linking to this website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking. Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.

You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion. We do not accept liability for any loss or damage that you suffer as a result of using this website.

Exclusion of Liability

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under the law of the United Kingdom.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.