The answer to all your questions
If you have any questions, please take a look to see if they are listed below in our frequently asked questions list. If you can’t find what you are looking for please contact our team.
We are temporarily closed, see our latest update here.
Our bookings team are more than happy to hear from you via firstname.lastname@example.org.
In light of the current situation, our advance purchase rate cancellation policy has been temporarily changed.
Advance Purchase Rate (including packages)
Reservations that are due to arrive prior to 31st August 2020 may be changed up to 2pm on the day prior to arrival. Our Standard terms and conditions will apply for reservations after 31st August 2020.
Date amendments will be subject to availability and different rates may apply.
Best Available Rate
The standard cancellation policy applies - reservations may be changed or cancelled up to 2pm on the day prior to arrival.
Online Travel Agents
If you booked via a third party travel agent, you will need to contact your online travel agent to make changes or cancellations.
Standard rooms are our accommodation-only rooms with no added extras. The Superior Room includes the same accommodation but also a fully stocked mini bar, free car parking, a robe and slippers, the option of a wakeup call, and a newspaper. The Superior Rooms also include spa access, subject to availability.
Guests can check in from 3pm.
Spa access is available to guests staying in a Superior, Suite or Deluxe room, Monday – Sunday 7am – 9.45pm, or to guests in Signature rooms 7am - 10am & 6pm - 9:45pm subject to availability. Access is available outside of these hours for an additional charge of £15 for two hours.
The spa can only be accessed after check in and prior to check out. Guests wishing to use the facilities after check-out will be charged £15 for an additional 60 minutes.
Breakfast is served 6.30am – 10am during the week and 7.00am – 10.30am on weekends. It is served in our newly transformed rooftop bar and restaurant and includes a full English style breakfast and continental options. Dietary requirements can be accommodated upon request.
An adult breakfast is £14.95 when pre-booked or £18 to walk in on the day.
Breakfast for children aged 5 -11 years old is £9.95
Children aged 0 - 4 years old receive breakfast for free.
If you have paid through a third party, you would need to get your invoice from them.
You will need:
Yes, a driver’s license or passport.
No, the reservation would need to stay under the name it is booked under.
All bookings must be made by guests of 18 years or over.
Extra beds are for children aged 12 years and under and have a charge of £15.
Contact us at reception and we will arrange it from there. Please ensure that if it is a surprise, you make us aware to ensure everything runs smoothly.
You could email us directly or leave feedback on our TripAdvisor page. Please speak to reception on departure for a card.
If you’ve lost an item during your stay at the Genting Hotel, please report the item via our online form and we’ll be in touch as soon as possible.
Yes, from Monday - Friday. The laundry would need to be brought down before 8am and returned later in the day, usually around 5pm.
Yes, just see one of our concierge and they will assist you further. Any luggage left with us is in a secure and monitored area.
Our reception team is available 24/7.
You can also reach our security team and be ensured that we have 24/7 monitoring for security and your protection.