The answer to all your questions
If you have any questions, please take a look to see if they are listed below in our frequently asked questions list. If you can’t find what you are looking for please contact our team.
Standard rooms are our accommodation-only rooms with no added extras. The Superior Room includes the same accommodation but also a fully stocked mini bar, free car parking, a robe and slippers, the option of a wakeup call, and a newspaper. The Superior Rooms also include spa access, subject to availability.
Guests can check in from 3pm.
Spa access is available to guests staying in a Superior, Suite or Deluxe room, Monday – Sunday 7am – 9.45pm, or to guests in Signature rooms 7am - 10am & 6pm - 9:45pm subject to availability. Access is available outside of these hours for an additional charge of £15 for two hours.
The spa can only be accessed after check in and prior to check out. Guests wishing to use the facilities after check-out will
be charged £15 for an additional 60 minutes.
Breakfast is served 6.30am – 10am during the week and 7.00am – 10.30am on weekends. It is served in our newly transformed rooftop bar and restaurant and includes a full English style breakfast and continental options. Dietary requirements can be accommodated upon request.
An adult breakfast is £14.95 when pre-booked or £18 to walk in on the day.
Breakfast for children aged 5 -11 years old is £9.95
Children aged 0 - 4 years old receive breakfast for free.
If you have paid through a third party, you would need to get your invoice from them.
You will need:
Yes, a driver’s license or passport.
No, the reservation would need to stay under the name it is booked under.
All bookings must be made by guests of 18 years or over.
Extra beds are for children aged 12 years and under and have a charge of £15.
Contact us at reception and we will arrange it from there. Please ensure that if it is a surprise, you make us aware to ensure everything runs smoothly.
You could email us directly or leave feedback on our TripAdvisor page. Please speak to reception on departure for a card.
If you’ve lost an item during your stay at the Genting Hotel, please report the item via our online form and we’ll be in touch as soon as possible.
Yes, from Monday - Friday. The laundry would need to be brought down before 8am and returned later in the day, usually around 5pm.
Yes, just see one of our concierge and they will assist you further.
Guests are able to send packages to the hotel, but please ensure that you leave the name of the person on the booking and your confirmation number.