The answer to all your questions
If you have any questions, please take a look to see if they are listed below in our frequently asked questions list. If you can’t find what you are looking for please contact our team.
Standard rooms are our accommodation-only rooms with no added extras. The Superior Room includes the same accommodation but also a fully stocked mini bar, free car parking, a robe and slippers, the option of a wakeup call, and a newspaper. The Superior Rooms also include spa access during the week on a Tuesday, Wednesday and Thursday.
Guests can check in from 3pm.
Access is from Tuesday to Thursday 7am - 10pm only with last entry being 9.15pm. Access is subject to availability and is only available with Superior Rooms or Suites. If you wish to use the spa on weekends, please contact our spa team directly where you can be issued with day access to the spa for an additional cost.
If you have paid through a third party, you would need to get your invoice from them.
You will need:
Yes, a driver’s license or passport.
No, the reservation would need to stay under the name it is booked under.
All bookings must be made by guests of 18 years or over.
Extra beds are for children aged 12 years and under and have a charge of £15.
Contact us at reception and we will arrange it from there. Please ensure that if it is a surprise, you make us aware to ensure everything runs smoothly.
You could email us directly or leave feedback on our TripAdvisor page. Please speak to reception on departure for a card.
Yes, from Monday - Friday. The laundry would need to be brought down before 8am and returned later in the day, usually around 5pm.
Yes, just see one of our concierge and they will assist you further.
Guests are able to send packages to the hotel, but please ensure that you leave the name of the person on the booking and your confirmation number.