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Spa Etiquette

Opening Times

Spa: 7am – 10pm daily, last admission 9pm

Spa Treatments: Monday-Saturday 10am-8pm, Sunday 10am-6pm

Leisure Club: 24 hour access

Arrival Time

We recommend you arrive up to 1 hour in advance of your

treatment for spa days or 15 minutes for spa treatments. Please be advised that
late arrivals will result in a reduction of treatment time. Please allow
sufficient time before your treatment to complete a Spa Consultation Form
and/or Health Questionnaire.

Medical Conditions

Please notify us of any health conditions, allergies or

injuries which could affect your choice of treatment when making your spa


A 100% charge will be incurred for any treatment not

cancelled at least 48 hours prior to your scheduled time. Late arrival will
shorten your treatment time.

Children Policy

We are delighted to offer express nail treatments for

children over the age of 12 years old, however they must be accompanied by an
adult for the whole duration. Access to the rest of the facilities including
the changing facilities, spa, heat experiences and gym are restricted to over

Mobile Phones & Cameras

Our spa environment is one of relaxation and tranquillity.

Please respect all spa guests’ right to privacy and serenity. In light of this,
the spa is a mobile phone, camera, smoke free zone, and we respectfully request
quiet at all times.

Lost Property

All lost property found on the premises should be handed in

at reception. Items will be stored for four months, if they are not collected
within this time they will be donated to local charities. Liquids,
undergarments and hair brushes are kept for 24 hours only.

Our Facilities

Please note that from time to time there may be occasions

where some of our facilities may be out of use for maintenance, but we will
always do our best to ensure that any issues that arise fixed as soon as
possible to ensure you receive the ultimate Santai experience.

Contact Us

Genting Hotel
Resorts World
B40 1PU

+44 (0)121 273 1000

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Enquiry Form

Please fill in the form and we will get back to you as soon as possible.

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