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Spa Etiquette

Opening Times

Spa: 7am – 10pm daily, last admission 9pm

Spa Treatments: Monday-Saturday 10am-8pm, Sunday 10am-6pm

Leisure Club: 24 hour access

Arrival Time

We recommend you arrive up to 1 hour in advance of your treatment for spa days or 15 minutes for spa treatments. Please be advised that late arrivals will result in a reduction of treatment time. Please allow sufficient time before your treatment to complete a Spa Consultation Form and/or Health Questionnaire.

Please note that if you arrive 15 minutes late for an express treatment, or 30 minutes late for a 55 minute treatment, your treatment will be cancelled and full payment will be taken.

Medical Conditions

Please notify us of any health conditions, allergies or

injuries which could affect your choice of treatment when making your spa
reservation.

Cancellations

A 100% charge will be incurred for any treatment not

cancelled at least 48 hours prior to your scheduled time. Late arrival will
shorten your treatment time.

Age Restrictions

We are delighted to offer express nail treatments for children over the age of 12 years old, however they must be accompanied by an adult for the whole duration.

Access to the rest of the facilities including the changing facilities, spa, heat experiences and gym is strictly over 18s with a challenge 25 policy in place.

Dining

Food and alcohol is not permitted at Santai Spa at any time. If you are wishing to dine during your visit then we have a whole host of bars and restaurants all under one roof here at Resorts World.

Smoking

Our spa environment is one of relaxation and tranquillity therefore, please respect all guests right to privacy and serenity. In light of this the spa is a smoke/vape free zone.

Mobile Phones & Cameras

Our spa environment is one of relaxation and tranquillity.

Please respect all spa guests’ right to privacy and serenity. In light of this,
the spa is a mobile phone, camera, smoke free zone, and we respectfully request
quiet at all times.

Lost Property

All lost property found on the premises should be handed in at reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, undergarments and hair brushes are kept for 24 hours only.

We would strongly advise removing all jewellery prior to using our facilities as avoiding to do so may result in discolouration, damage or loss for which Santai Spa is not liable for.

Our Facilities

Please note that from time to time there may be occasions where some of our facilities may be out of use for maintenance, but we will always do our best to ensure that any issues that arise fixed as soon as possible to ensure you receive the ultimate Santai experience.

If you are having a manicure or pedicure it is highly recommended you do not use the facilities post treatment for at least 30 minutes to any avoid damage to the polish. Please be advised if you are using the spa facilities after your treatment, we ask that you shower prior to entering to wash off any excess oils.

Contact Us

Genting Hotel
Resorts World
Birmingham
B40 1PU

+44 (0)121 273 1000

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