Spa: 7am – 10pm daily, last admission 9pm
Spa Treatments: Monday-Saturday 10am-8pm, Sunday 10am-6pm
Leisure Club: 24 hour access
We recommend you arrive up to 1 hour in advance of your
treatment for spa days or 15 minutes for spa treatments. Please be advised that
late arrivals will result in a reduction of treatment time. Please allow
sufficient time before your treatment to complete a Spa Consultation Form
and/or Health Questionnaire.
Please notify us of any health conditions, allergies or
injuries which could affect your choice of treatment when making your spa
A 100% charge will be incurred for any treatment not
cancelled at least 48 hours prior to your scheduled time. Late arrival will
shorten your treatment time.
We are delighted to offer express nail treatments for
children over the age of 12 years old, however they must be accompanied by an
adult for the whole duration. Access to the rest of the facilities including
the changing facilities, spa, heat experiences and gym are restricted to over
Our spa environment is one of relaxation and tranquillity.
Please respect all spa guests’ right to privacy and serenity. In light of this,
the spa is a mobile phone, camera, smoke free zone, and we respectfully request
quiet at all times.
All lost property found on the premises should be handed in
at reception. Items will be stored for four months, if they are not collected
within this time they will be donated to local charities. Liquids,
undergarments and hair brushes are kept for 24 hours only.
Please note that from time to time there may be occasions
where some of our facilities may be out of use for maintenance, but we will
always do our best to ensure that any issues that arise fixed as soon as
possible to ensure you receive the ultimate Santai experience.
+44 (0)121 273 1000
Please fill in the form and we will get back to you as soon as possible.