Spa Etiquette

Following the latest announcement from the Government we’re pleased to confirm that our leisure club and spa will re-open from 2nd December.

When we re-open, while we are in tier 3, our sauna and steam room will remain closed and our gym and facilities will all be open from 7am - 10pm daily.

New Guidelines

The safety of our guests and team is at the heart of what we do. In line with the latest government guidelines we have a reduced capacity in our hot tub, sauna and steam room. Please ask at reception when you arrive for the most up to date information on capacities. Access to the steam room and sauna will need to be booked on arrival so that you can be allocated a timeslot. We hope that you can understand the need for these new measures.

Opening Times

Spa Facilities: 7am – 10pm daily, last admission at 9pm

Gym: 24-hour access

Spa Access Times For Hotel Guests

Spa access is available to guests staying in a Superior, Suite or Deluxe room during their opening hours (subject to availabilty) or to guests in Signature rooms 7am - 10am & 6pm - 9:45pm subject to availability. Due to the current capacity restrictions the spa can get busy at peak times. To avoid disappointment, timeslots to access the facilities need to be booked on arrival at reception. Our team will be happy to help and answer any of your queries.

Mobile Phones & Cameras

Our spa environment is one of relaxation and tranquillity.

Please respect all spa guests’ right to privacy and serenity. In light of this, the spa is a mobile phone, camera, smoke free zone, and we respectfully request quiet at all times.

Dining

Food and alcohol is not permitted at Santai Spa at any time. If you are wishing to dine during your visit then we have a whole host of bars and restaurants all under one roof here at Resorts World.

Smoking

Our spa environment is one of relaxation and tranquillity therefore, please respect all guests right to privacy and serenity. In light of this the spa is a smoke/vape free zone.

Lost Property

All lost property found on the premises should be handed in at reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, undergarments and hair brushes are kept for 24 hours only.

We would strongly advise removing all jewellery prior to using our facilities as avoiding to do so may result in discolouration, damage or loss for which Santai Spa is not liable for.

Our Facilities

Please note that from time to time there may be occasions where some of our facilities may be out of use for maintenance, but we will always do our best to ensure that any issues that arise fixed as soon as possible to ensure you receive the ultimate Santai experience.

Age Restrictions

Access to Santai Spa including the changing facilities, spa, heat experiences and gym is strictly over 18s with a challenge 25 policy in place.

Medical Conditions

Please notify us of any health conditions, allergies or injuries which could affect your choice of treatment when making your spa reservation.

Contact Us

Genting Hotel
Resorts World
Birmingham
B40 1PU

+44 (0)121 273 1000

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